Communications
templates - consent gates - seed provider delivery - retained evidence
Demo dataTemplate authoring
Queued
1
provider sends waiting
Consent blocked
2
protected channels
Templates
4
approved versions
Delivery rate
75.0%
seed provider
| Recipient | Template | Channel | Status | Consent | Evidence | Message | Retry |
|---|---|---|---|---|---|---|---|
| Marcus Reyes #58044 | Payment reminderPayment reminder | sms | delivered | allowed | payment-reminder.json | ||
| Renata Volkov #57702 | ACH return noticeACH return notice for loan 57702 | blocked | blocked_electronic_consent_revoked | blocked-email.json |
Seed provider send
writes delivery, outbox, consent, audit, and evidence records
Channel
sms
Workflow
collections
Version
v18
Campaign execution
persisted audiences, consent checks, local provider sends, and retained evidence
| Campaign | Audience | Template | Status | Recipients | Sent | Blocked | Action |
|---|---|---|---|---|---|---|---|
| ACH return notice batch | ach returns | ACH return notice | scheduled | 3 | 0 | 1 |
| Recipient | Campaign | Channel | Status | Consent | Evidence |
|---|---|---|---|---|---|
| Marcus Reyes #58044 | ACH return notice batch | pending | pending | 58044.json | |
| Devon Ortega #57941 | ACH return notice batch | pending | pending | 57941.json | |
| Renata Volkov #57702 | ACH return notice batch | blocked | blocked_electronic_consent_revoked | 57702.json |
Template authoring
approved copy, version evidence, and seed-provider test sends
Failure and retry queue
blocked, deferred, queued, and failed provider deliveries that need operator action
| Recipient | Channel | Status | Failure | Next retry | Action | Resolution |
|---|---|---|---|---|---|---|
| Renata Volkov #57702 | blocked | blocked_electronic_consent_revoked | - | Review consent path |
Consent and channel gates
preferences checked before campaign build and individual sends
| Customer | Channel | Reason | Allowed path | State | Resolution |
|---|---|---|---|---|---|
| Renata Volkov | electronic_communications | Portal + mail | Blocked | ||
| Devon Ortega | phone | Do-not-contact flag | Email + portal | Blocked |
Template governance
approved copy, merge tags, evidence, and notice versioning by workflow
| Template | Channel | Category | Workflow | Version | State | Evidence |
|---|---|---|---|---|---|---|
| Payment reminder | sms | transactional | collections | v18 ·active | published | payment-reminder-sms-v18.json |
| ACH return notice | transactional | servicing | v7 ·active | published | ach-return-notice-email-v7.json | |
| Promise confirmation | portal | transactional | collections | v11 ·active | published | promise-confirmation-portal-v11.json |
| Adverse action | transactional | underwriting | v3 ·active | published | adverse-action-mail-v3.json |
Delivery evidence
provider acknowledgements, consent outcomes, outbox records, and retained proof
| Channel | Attempted | Delivered | Deferred | Failed |
|---|---|---|---|---|
| 2 | 0 | 0 | 1 | |
| portal | 1 | 1 | 0 | 0 |
| sms | 1 | 1 | 0 | 0 |