PII reveal approval
compliance - Renata Volkov - loan #57702
Priority
20
high priority
Status
open
Unassigned
Age
42m
started 2026-05-04
Due
2026-05-04
12:40
| Field | Value | Control |
|---|---|---|
| Queue | compliance | work routing |
| Target | customer | 33333333-0003-4333-8333-333333333333 |
| Borrower | Renata Volkov | loan #57702 |
| Description | Renata Volkov phone-match flag requires compliance approval before expanded identity reveal | operator context |
| SLA | 42m | 2026-05-04 12:40 |
| Comment | Visibility | Actor | Created |
|---|---|---|---|
| Customer is past the retry threshold. Review hardship path before next ACH attempt. | auditor_visible | Lin Park | 2026-05-03 13:45 |
Control posture
operator work is auditable, idempotent, and tenant scoped
Tenant
loanmeld-prod
Evidence required
resolve - cancel - escalate
Allowed actions
Assign, Start work, Snooze / wait, Resolve, Cancel, Escalate
Action history
workflow actions, evidence keys, and retained business reasons
loan.payoff_quote
Lin ParkGenerate borrower payoff quote after collections review request
demo/57941/evidence/payoff-quote.json
Operator action
updates the queue item, workflow action, audit event, and integration outbox together