Customer 360
Marcus Reyes
#C-58044 · SSN ***-**-6789 · ma***@example.test · ***-***-0181 · English
Demo dataCustomer list
Linked loans
1
active and historical
Outstanding
$297.10
active and past-due balances
Available credit
$702.90
of $1,000.00 store default limit
Comms
1
delivery and consent history
Loans
1| Loan | Status | Store | Balance | Due | Risk |
|---|---|---|---|---|---|
| #58044 | active | Charlotte | $297.10 | 2026-09-18 | 78 |
Payment methods
1| Method | Status | Processor | Last four | Added | |
|---|---|---|---|---|---|
| ACH | active | Plaid | ···4417 | 2026-04-03 09:20 |
Contact info
2Mail deliverability OK - no returned mail on file.
| Type | Label | Value | Verified | Contact | |
|---|---|---|---|---|---|
| primary | m***@example.test | Verified | OK | ||
| phone | mobile | ***-***-8044 | Verified | OK |
Custom fields
Loading custom fields…
Duplicate matches
0Cross-customer fingerprint collisions (phone, bank account, email, SSN). Open blocking matches gate the approve decision on this customer's pending loans; dismissal is a durable false-positive adjudication at workspace:manage — the deliberate escalation floor, even for matches the approver override cannot wave through. A mistaken dismissal is reopened at the same tier. Merge (same tier) adjudicates the pair as the SAME person: a survivor is designated and the other record becomes an alias — no history moves, both stay navigable, new activity redirects to the survivor.
No duplicate matches detected for this customer.
Documents
2| Document | Type | Status | Signature |
|---|---|---|---|
| Loan agreement and TIL | loan_agreement_til | signed | Required |
| Payment schedule | payment_schedule | delivered | No signature |
Activity
notes, comms by channel, portal sessions, and audit in one timeline
portaloutboundOrigination disclosure packet - 58044#58044
delivered2026-04-03 09:16
Marcus Reyes - loanmeld-portal - alloweddemo/58044/evidence/origination-delivery.json
staffpaymentNote: payment#58044
recorded2026-05-03 15:05
Borrower confirmed Friday payday; promised the scheduled installment by 05/15.
Lin Park
Credit limit
override-first, audited adjustments only
Effective limit
$1,000.00store default
Available credit
$702.90Store default$1,000.00
Customer overridenot configured
Outstanding-$297.10
#58044 (active)$297.10
Tags
work-queue drivers - priority tags are admin-managed
Fraud Reviewpriority
Watch
risk-visibility flag - set and cleared with reasons
Not on watch.
Follow-ups
dated commitments - resolution is one-shot and audited
2026-07-18overdue
Confirm updated employer phone before the next statement run.
by Lin Park
Income sources
pay schedules derive the next paydays - corrections are end-and-recreate
Cedar Rapids Logistics
Employment · Direct deposit · $4,200/mo gross · $1,350/mo obligations
Biweekly · anchored 2026-07-03 · payday on a closed day shifts to the prior business day
Next paydays2026-07-172026-07-31
Contact consent
per-channel and per-purpose permission - every change is a recorded event with a reason
| Channel | Loan status | Collections | Marketing |
|---|---|---|---|
| SMS | |||
| Phone | |||
| Fax |
Consent history
Loan status · Email — unset → granted
2026-04-03 · Borrower portal · Borrower accepted electronic loan-status notices at application.
Change history
field-level old to new diffs from the audit trail - masked values need an audited reveal
Payment method update2026-06-02 · Lin Park
Borrower reported a new checking account during the service call.
lastFour2209→4417
Contact update2026-05-20 · Lin Park
Borrower reported a new primary email during the service call.
email•••→•••
PII and consent controls
sensitive fields remain masked until policy approval
SSN reveal
reason requiredmasked until approval
Bank details
tokenizedencrypted token display
Export
auditedmasked record PDF via print center; full-value packages require manager approval